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juta9 handles your information with a clear purpose — we collect only what is needed to run your account, process transactions through bKash or Nagad, and keep your session secure. Access to and use of this platform depends on your local law and eligible regions.
When you open an account with us, you share information — your name, contact details and payment identifiers. We use that data to verify your account, process deposits and withdrawals through payment rails like bKash and Nagad, and resolve support queries you raise with us. We do not sell your personal information to third parties, and we do not share it with parties who have no operational role in running your account or delivering the service you use. We keep records for as long as your account is active and for any period required by the applicable rules governing the region where service is provided. When an account is closed, we follow a structured retention process — data is held only as long as legally or operationally necessary, then removed from active systems. If you make a wallet transfer using bKash, Nagad or Rocket, the transaction reference generated is stored in your account history. That record is visible to you from the account page and to our support team when you raise a query. It is not shared outside the service chain handling that specific transaction. Your eligibility to use the platform and the scope of data processing that applies to you depends on your local law and the eligible regions covered at the time of your access.
This policy covers how we handle data across four distinct areas of the platform. Understanding which areas fall inside this policy — and which fall outside it — helps you know where your data rights apply and where to direct any question about information handling.
Data collected when you register, log in or recover your account falls fully within this policy. This includes your email, phone number and any verification details you submit through the account form on juta9.
Deposits and withdrawals processed through bKash, Nagad or Rocket generate transaction records stored in your account wallet history. These records are covered by this policy; the payment provider's own data terms apply separately to their side of the transfer.
Session cookies, browsing path data and device identifiers collected while you use the site are within scope. We use these to keep your session active and to load your preferred lobby view. You can manage cookie preferences through your browser settings.
Links to external sites or services — including any payment provider portal you navigate to separately — are not covered by this policy. Once you leave juta9, the privacy terms of that third-party service apply. We have no control over how those services handle your data.
You have practical actions available to you under this policy, and we want those to be straightforward to carry out. If you want to review the personal information held against your account, open the account settings page — your profile details, contact fields and linked payment identifiers are visible there. If any detail is wrong, you can update it directly in the account form or send a correction request to our support team through the contact route on site. If you want to know what data we hold beyond what the account page shows, or if you want to request that we remove data where the applicable rules allow it, raise that question with support directly. We will respond through the same channel you used. For queries related to bKash or Nagad transaction records specifically, include the reference number shown in your wallet history so the team can locate the correct record without delay. Eligibility for data removal depends on your local law and the region under which your account was created.
Open the account settings page on juta9 to see the personal details and payment identifiers currently stored against your account. The wallet history tab shows individual transaction references for bKash, Nagad and Rocket transfers.
If your name, contact number or email address needs updating, edit the relevant field in account settings and save the change. For fields that require identity verification to alter, follow the on-screen instructions shown in the account form.
Send your data question to our support team using the contact route published on the site. Include your registered email and, where relevant, the transaction reference from your wallet history. We respond through the same channel you contact us on.
Where your local law and the eligible region of your account permit it, you can request deletion of personal data we hold. Contact support with your account details and the specific data you want removed. We will confirm what we can action and the expected timeline.
If you have a question about this privacy policy — or want to act on any of the rights it describes — these are the contact paths available on juta9. Use the route that matches your situation.
Open the live chat widget on juta9 to speak with the support team directly. Use this route for account-level data questions, session issues or wallet record queries. Have your registered contact detail ready.
Send a written data query to the support email address listed on the site's contact page. Email is suitable for correction requests or data removal queries where you need a written confirmation of the outcome.
The help centre on juta9 contains published articles on account settings, wallet records and data handling steps. Check there first for answers to common questions about what data we hold and how to update it.
Our data handling covers four areas you can verify through your account page and published support routes. None of the steps below require you to contact us unless something appears incorrect.
We use session cookies to keep you logged in and to remember your lobby position between pages. These are functional cookies, not advertising trackers. You can clear or block them through your mobile browser settings at any time; clearing them will end your current session.
Your account credentials are stored in encrypted form. We do not log or store your bKash PIN, Nagad PIN or Rocket credentials — those stay within the payment provider's own system. We only hold the transaction reference generated after a transfer completes.
Active account data is held while your account remains open. Transaction records — including bKash, Nagad and Rocket references — are retained for the period required under the applicable rules for your region. When retention is no longer required, data is removed from active systems.
When this policy changes in a material way, we note the revision on this page. Continuing to use your account after a policy update means you have had the opportunity to review the revised terms. Contact support through the published route if any change raises a question.
These are the questions we get asked most often about this policy. If your question is not covered here, use the live chat or email route on juta9 to ask the support team directly.
We collect the details you submit in the registration form — typically your name, email address and mobile number. If you make a deposit via bKash or Nagad, we also store the transaction reference that payment generates. We do not collect payment credentials or PINs.
We share data only with parties who have an operational role in your account — for example, the payment processor handling a bKash or Nagad transfer. We do not sell your data. Third-party sites you navigate to from juta9 are governed by their own privacy terms, not ours.
Open the account settings page on juta9. Your profile details, linked contact information and wallet transaction history — including bKash, Nagad and Rocket references — are visible there. For data held outside those screens, contact support with your registered email.
Yes, where your local law and the eligible region of your account permit it. Send a deletion request to the support team via the email or live chat route on site. Include your account's registered contact detail. We will confirm what we can remove and the applicable timeline.
Transaction records — including references from bKash, Nagad and Rocket transfers — are kept for the period required under the rules applicable to your region. Once retention is no longer required, those records are removed from active systems. You can view your current history from the wallet tab in your account.
When you close your account, your data moves into a structured retention process. It is held only for as long as legally or operationally required for the region under which the account was created. After that period ends, it is removed. Contact support before closing if you have specific questions about what will be retained.